Privacy Policy
Your privacy and data protection are fundamental to our commitment to exceptional service
Contents
Introduction
At Zion Property Care, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and processing in connection with our vacation rental property management services across Sri Lanka.
Important Note
By using our services, booking accommodations, or visiting our website, you consent to the practices described in this Privacy Policy.
Information We Collect
Guest Booking Information
- Full name and contact details (phone, email)
- Government-issued identification for verification
- Payment information and billing addresses
- Special requests and accommodation preferences
- Emergency contact information
- Travel dates and guest count details
Website Analytics & Usage Data
- Device information and browser specifications
- IP address and approximate location data
- Website navigation patterns and page views
- Search queries and property preferences
- Session duration and interaction metrics
- Referral sources and marketing campaign data
Communication Records
- Email correspondence and support inquiries
- WhatsApp messages and call logs
- Phone conversation records when necessary
- Feedback, reviews, and service evaluations
- Social media interactions and mentions
How We Use Your Information
Booking & Service Delivery
- Process reservations and payments
- Coordinate property access and check-ins
- Provide 24/7 guest support services
- Manage property maintenance requests
- Facilitate communication with property owners
Service Enhancement
- Personalize your accommodation experience
- Improve website functionality and user interface
- Analyze service performance and guest satisfaction
- Develop new features and service offerings
- Optimize property recommendations
Legal & Compliance
- Comply with Sri Lankan tourism regulations
- Verify identity for security purposes
- Resolve disputes and handle complaints
- Maintain accurate financial records
- Protect against fraud and security threats
Marketing & Communication
- Send booking confirmations and updates
- Share property recommendations and offers
- Deliver newsletters and service announcements
- Conduct customer satisfaction surveys
- Invite reviews and feedback (with consent)
Third-Party Integrations
We work with trusted third-party services to enhance your experience and ensure seamless operations. These integrations may involve sharing specific data as outlined below:
Booking Platforms
Services:
Airbnb, Booking.com, Agoda
Data Shared:
Guest details, booking information, reviews, property availability
Payment Processing
Services:
Banking Partners
Data Shared:
Payment details, transaction records, billing information
Analytics & Marketing
Services:
Google Analytics, Facebook Pixel, Google Ads
Data Shared:
Website usage data, demographic insights, marketing preferences
Communication Tools
Services:
WhatsApp Business, Email Services
Data Shared:
Contact information, message content, communication logs
Your Rights & Controls
You have comprehensive rights regarding your personal data. We are committed to honoring these rights promptly and transparently:
Access Your Data
Request a complete copy of all personal information we hold about you
Contact us for a detailed data report within 30 days
Correct Information
Update or correct any inaccurate personal information
Submit correction requests through your account or email
Delete Your Data
Request deletion of your personal information (subject to legal requirements)
Send deletion requests with identity verification
Restrict Processing
Limit how we use your information for specific purposes
Specify restrictions via email or account settings
Data Portability
Receive your data in a structured, machine-readable format
Request data export in commonly used file formats
Withdraw Consent
Opt-out of marketing communications and non-essential data processing
Use unsubscribe links or contact our support team
Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Secure cloud storage with redundancy
- Regular security audits and penetration testing
- Multi-factor authentication for staff access
- Automated backup and disaster recovery systems
Operational Safeguards
- Strict access controls and staff authorization
- Regular privacy and security training programs
- Incident response procedures and breach notification
- Vendor security assessment and monitoring
- Data minimization and retention policies
Questions About Your Privacy?
We're here to help with any privacy concerns or data requests
Phone
+94 70 238 9179
info@zionhomestays.com
Address
Kandy, Sri Lanka
For privacy-related inquiries, please allow up to 48 hours for our response