Terms of Service
Clear, comprehensive terms governing our vacation rental property management services
Contents
Introduction
Welcome to Zion Property Care, a private limited company incorporated in Sri Lanka to provide professional and trustworthy property management services. These Terms of Service ("Terms") govern your use of our vacation rental property management services, website, and booking platform. By accessing our services, making a reservation, or engaging with our properties, you agree to be bound by these Terms.
We transform properties into seamless income generators through exceptional property management services, focusing on short-stay and home-stay markets across Sri Lanka. We ensure peace of mind to property owners while creating thriving rental experiences for guests.
Important Agreement
Please read these Terms carefully. Your use of our services constitutes acceptance of these Terms and our Privacy Policy.
Service Definition & Scope
Property Management Services
Zion Property Care provides comprehensive vacation rental property management services for short-stay and home-stay markets, transforming properties into seamless income generators. Our services include:
- Property Transformation - Interior design, furnishing, compliance and safety
- Income Generation - Pricing strategy, booking management, payment processing
- Marketing and Promotion - Professional photography/videography, engaging descriptions, strategic advertising
- Maintenance and Upkeep - Cleaning services, repairs and renovations, landscaping and pest control
- Customer Care - 24/7 support, guest welcome and orientation, feedback and reviews
Service Areas
We currently operate vacation rental properties in the following locations across Sri Lanka:
Booking & Payment Terms
Reservation Process
Booking Confirmation
- All bookings subject to availability verification
- Confirmation within 24 hours of reservation
- Guest information verification required
- Payment authorization before confirmation
Required Information
- Valid government-issued photo ID
- Contact information (phone & email)
- Emergency contact details
- Special requests or accessibility needs
Payment Structure
Booking Deposit
30% due at reservation
Balance Payment
70% due 14 days before check-in
Security Deposit
Refundable within 7 days post-checkout
Accepted Payment Methods
Credit/Debit Cards
Visa, Mastercard, American Express
Bank Transfers
Local and international wire transfers
Digital Wallets
PayPal and other approved services
Platform Payments
Through Airbnb, Booking.com systems
Guest Responsibilities
As our valued guest, you agree to maintain the highest standards of conduct and property care during your stay:
Property Care & Maintenance
- Treat property with respect and care
- Report any damages immediately
- Use appliances and amenities responsibly
- Maintain cleanliness throughout stay
- Follow all property-specific guidelines
Occupancy & Guest Limits
- Adhere to maximum occupancy limits
- Register all guests at check-in
- No unauthorized visitors or parties
- Verify guest ages and identification
- Inform management of any changes
Noise & Neighbor Consideration
- Maintain reasonable noise levels
- Observe quiet hours (10 PM - 7 AM)
- Respect neighboring properties
- No loud music or disruptive activities
- Follow local community guidelines
Safety & Security
- Secure property when leaving
- Follow all safety instructions
- Report security concerns immediately
- Use provided keys and access codes responsibly
- Maintain confidentiality of access information
Prohibited Activities
Strictly Prohibited
The following activities are strictly prohibited and may result in immediate termination of your stay without refund, plus additional penalties.
Illegal Activities
- Drug use or possession of illegal substances
- Unlawful gambling or illegal business operations
- Weapons or dangerous items on property
- Any activity violating Sri Lankan law
- Unauthorized commercial filming or photography
Property Misuse
- Smoking in non-smoking properties
- Pets without prior written approval
- Subletting or unauthorized property sharing
- Exceeding maximum occupancy limits
- Intentional property damage or vandalism
Disruptive Behavior
- Loud parties or excessive noise violations
- Harassment of neighbors or staff
- Disorderly conduct or public disturbances
- Unauthorized access to restricted areas
- Violation of property community rules
Safety Violations
- Tampering with safety equipment
- Blocking emergency exits or access routes
- Misuse of electrical or gas appliances
- Creating fire hazards or safety risks
- Ignoring emergency procedures or protocols
Cancellation & Refund Policy
Our cancellation policy is designed to be fair to both guests and property owners while protecting against last-minute cancellations that impact revenue and availability.
More than 14 days before check-in
100% refund
Full refund of all payments including deposit
7-14 days before check-in
50% refund
Deposit forfeited, 50% of remaining balance refunded
Less than 7 days before check-in
No refund
All payments are non-refundable due to short notice
Special Circumstances
- Medical emergencies (with documentation) may qualify for modified cancellation terms
- Natural disasters or government travel restrictions will be handled case-by-case
- Property issues preventing guest accommodation will result in full refund
- Travel insurance is recommended to protect against unforeseen circumstances
Dispute Resolution
We are committed to resolving any disputes fairly and efficiently through our structured resolution process:
Direct Communication
Contact our customer service team within 24 hours of issue occurrence
Response within 4 hours
Internal Review
Our management team investigates and proposes resolution
Resolution within 48-72 hours
Mediation Process
Third-party mediation if internal resolution is unsuccessful
Mediation within 14 days
Legal Arbitration
Binding arbitration under Sri Lankan law as final resort
As required by legal process
Questions About These Terms?
Our team is available 24/7 to clarify any terms or address your concerns
24/7 Support
+94 70 238 9179
Email Support
info@zionhomestays.com
Head Office
Kandy, Sri Lanka
These Terms are governed by the laws of Sri Lanka and subject to the jurisdiction of Sri Lankan courts